1
One queue
WhatsApp and comments share the left list. Unread first. The contact card sits on the right.
Inbox
Priya · Where is my order?
Ravi · Diwali 20% ?
Where is my order?
Dispatched this morning — UPI receipt is on your last request.
Product / Inbox
Inbox
WhatsApp, comments, and DMs in one thread, with SLA and the contact history attached.
Answer without switching apps, and keep the trail on the person who wrote.
Who it is for
Support and sales desks that already live in WhatsApp and keep missing Instagram comments.
What you get
One queue, suggest-reply, assign, close, and broadcast follow-ups.
What we do not pretend
This is not a full contact-center ACD. Use Calling for outbound voice lists.
Use cases
Would this actually happen in your week?
WhatsApp support
A buyer asks “where is my order?” The thread already knows the contact and last UPI link.
You reply once, with context, instead of hunting chats on a phone.
Comment reply
An Instagram comment lands in the same inbox as WhatsApp.
Festival questions get answered before the post dies.
Broadcast follow-up
After a WhatsApp broadcast, replies come back here — not as a pile of unread phones.
You close the loop on the same list you messaged.
How to use it
The same screens you will click after you sign in.
Recreated from the live product so you can follow along before you create an account. Red circles mean a count or a remove — they are not decoration.
2
Reply or suggest
Type yourself, or ask Helpers for a draft in the customer’s language. Assign or close so SLA stays honest.
Inbox · Reply
Reply in Telugu, mention the UPI link…
SuggestSend
Usually next
Cloud API numbers, approved templates, and broadcasts from the same workspace as Studio.
See how it works →
Calling
AI outbound agents, knowledge docs, and campaigns on Twilio or Plivo.
See how it works →
Contacts
The shared book used by WhatsApp, SMS, email, calling, CRM, and ads.
See how it works →